Delivery Policy – SHOPALI

Effective Date: March 7, 2025

At SHOPALI, we strive to deliver your luxury perfume purchases in a timely and secure manner. Our Delivery Policy outlines the shipping methods, delivery times, and conditions under which we process and deliver your orders. By making a purchase on our website (https://shopali.xyz/), you agree to the terms of this policy.

1. Shipping Methods

We offer various shipping options to meet your needs. The available shipping methods will be displayed during checkout, allowing you to choose the one that best suits your preferences.

  • Standard Shipping: Delivery in 3-7 business days (domestic orders).
  • Express Shipping: Delivery in 1-3 business days (domestic orders).
  • International Shipping: Delivery times vary by destination, typically ranging from 7-15 business days.

Shipping costs are calculated based on the delivery method chosen and your shipping address. You will be informed of the total shipping cost before completing your purchase.

2. Domestic Shipping

SHOPALI ships to various locations within the United States. For domestic orders, we offer Standard and Express shipping options. Delivery times may vary based on your location.

  • Standard Shipping: Typically arrives within 3-7 business days.
  • Express Shipping: Typically arrives within 1-3 business days.

Orders placed on weekdays before 2:00 PM (EST) will be processed on the same day. Orders placed after this time or during weekends/holidays will be processed the next business day.

3. International Shipping

We also offer international shipping to select countries. Delivery times and fees depend on the destination country, customs regulations, and the shipping method chosen.

  • International Shipping Times: Typically ranges from 7-15 business days.
  • Shipping Costs: Calculated at checkout based on the destination and shipping method.

Please note that SHOPALI is not responsible for any customs duties, taxes, or fees that may be incurred during international shipping. These charges are the responsibility of the customer and will vary depending on the country of delivery.

4. Order Processing and Dispatch

All orders are processed and dispatched within 1-3 business days from the order confirmation date. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

SHOPALI reserves the right to delay shipping in case of high demand, inventory shortages, or unforeseen circumstances. If there are any delays in processing your order, we will notify you promptly and keep you updated on the status of your order.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking number by email. You can use this number to track the status of your delivery through the respective courier service’s website.

If you experience any issues with tracking your order, please contact our customer service team at contact@shopali.xyz, and we will assist you.

6. Shipping Restrictions

At this time, we do not offer delivery to P.O. Boxes or APO/FPO addresses. We also do not ship to certain countries due to international shipping restrictions. Please check during checkout to see if your country or region is eligible for shipping.

If we cannot fulfill your order due to shipping restrictions or other issues, we will notify you and process a full refund.

7. Delivery Delays

While we strive to ensure timely deliveries, there may be occasional delays due to circumstances beyond our control, such as:

  • Severe weather conditions
  • Customs delays (for international orders)
  • Carrier delays
  • Holidays and peak shopping periods

We recommend placing orders well in advance to avoid delays, especially during busy seasons such as holidays.

8. Missing or Lost Packages

If your order has been marked as delivered but you have not received it, please first check with your neighbors, family members, or anyone else who may have received it on your behalf.

If you cannot locate your package, please contact the carrier directly with your tracking number. If your package is confirmed lost, please reach out to our customer service team at contact@shopali.xyz, and we will assist you in filing a claim with the courier.

9. Delivery Address

Please ensure that the delivery address you provide is correct and complete. SHOPALI is not responsible for delays or errors caused by incorrect or incomplete shipping information.

If you need to update your shipping address after placing an order, please contact us immediately. Once the order has been dispatched, we cannot change the delivery address.

10. Contact Us

If you have any questions or concerns regarding delivery or shipping, feel free to contact our customer service team at:

SHOPALI
Street: 4164 Ritter Avenue, Michigan, Romeo, United States
Phone number: 586-752-7888
Email: contact@shopali.xyz
Website: https://shopali.xyz/