Sales Policy – SHOPALI
Effective Date: March 7, 2025
At SHOPALI, we aim to offer our customers an exceptional shopping experience by providing premium, luxury perfumes and excellent customer service. This Sales Policy outlines the terms and conditions for making purchases on our website. By making a purchase from SHOPALI, you agree to comply with the terms outlined below.
1. Product Availability
All products listed on our website are subject to availability. We strive to ensure that our product catalog is accurate and up to date. However, we reserve the right to limit the quantity of products available for sale and to modify or discontinue any product at any time without notice.
In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible and provide alternative solutions, including offering a similar product, placing the item on backorder, or issuing a full refund.
2. Pricing
Prices on our website are listed in USD and are subject to change at any time without prior notice. While we make every effort to ensure the accuracy of product pricing, errors may occur. If the price of an item is listed incorrectly due to an error, we will notify you before processing your order.
Any applicable taxes, shipping fees, or handling charges will be added at checkout. The total cost of your order, including taxes and shipping, will be displayed before you complete your purchase.
3. Order Processing and Payment
When you place an order with SHOPALI, you will receive an email confirmation of your order. Orders are typically processed within 1-3 business days from the time of purchase. Once your order has been shipped, you will receive an email with tracking information.
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other secure payment methods as available on our website
Please ensure that all payment details provided are correct. If there is an issue with your payment, we will contact you for further instructions.
4. Shipping and Delivery
We offer shipping to various locations both domestically and internationally. Shipping times and fees vary depending on your location and the shipping method chosen at checkout. Please note that customs duties or import taxes may apply for international orders and are the responsibility of the customer.
- Domestic Orders: Delivery times typically range from 3-7 business days depending on the shipping method.
- International Orders: Delivery times vary based on the destination country and customs processing.
We strive to ensure your orders are delivered as quickly as possible. However, delivery times may be affected by external factors such as weather conditions, customs delays, and courier availability.
5. Promotions and Discounts
From time to time, SHOPALI may offer promotions or discounts on our products. These offers may be limited by time, quantity, or specific product categories. All promotional offers are subject to change without notice.
Promotional codes or discounts cannot be combined with other offers unless explicitly stated. To apply a discount, you must enter the promo code at checkout. Discounts will only apply to eligible items and cannot be applied retroactively to completed orders.
6. Order Cancellations
You may request to cancel your order before it has been processed and shipped. Once an order has been shipped, it cannot be canceled. If you need to cancel an order, please contact our customer service team as soon as possible.
If your order is eligible for cancellation, we will process the cancellation and issue a refund to the original payment method. Please note that depending on your bank, it may take several business days for the refund to appear in your account.
7. Returns and Refunds
If you are not completely satisfied with your purchase, we accept returns within 30 days of receiving the product. Please refer to our Refund and Return Policy for full details on how to initiate a return and receive a refund.
Note: Returned items must be in their original, unused condition, and in the original packaging. Any opened or used perfume bottles are not eligible for return unless defective.
8. Customer Support
If you have any questions or concerns regarding your order, payment, shipping, or any other inquiries, our customer service team is here to help. You can contact us at:
SHOPALI
Street: 4164 Ritter Avenue, Michigan, Romeo, United States
Phone number: 586-752-7888
Email: contact@shopali.xyz
Website: https://shopali.xyz/
9. Limitation of Liability
While we strive to ensure the accuracy and quality of our products, SHOPALI is not liable for any damages or losses resulting from the use or inability to use our products, including but not limited to incidental, indirect, or consequential damages. We are not responsible for any damages that occur during shipping or after the product has been delivered.
10. Changes to the Sales Policy
We reserve the right to modify, update, or amend this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any updates.